سياسة الاسترداد

Refund & Return Policy — Trioce LLC
Last updated: August 2026

1. YOUR RIGHT OF WITHDRAWAL (EU/EEA CUSTOMERS)

If you are a consumer in the European Union, you have the legal right
to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a
third party indicated by you, takes physical possession of the goods.

To exercise this right, inform us of your decision by a clear statement
— by email to contact.trioce@gmail.com or by post to the address below. You
may use the model withdrawal form at the end of this policy, but it is
not obligatory.

You may inspect and test the product as you would in a shop. You do not
lose your right of withdrawal by opening the packaging or using the
item. If you handle the goods beyond what is necessary to establish
their nature and functioning, we may reduce your refund to reflect any
diminished value.

EFFECTS OF WITHDRAWAL
We will reimburse all payments received from you, including standard
delivery costs, no later than 14 days from the day we are informed of
your decision. We may withhold reimbursement until we have received the
goods back, or until you supply evidence of having sent them back,
whichever is earliest.

We will refund using the same means of payment you used, at no fee to you.

You must send the goods back without undue delay and no later than 14
days from the day you communicate your withdrawal. You bear the direct
cost of returning the goods.

2. OUR ADDITIONAL 30-DAY RETURN POLICY

Beyond your statutory rights, we voluntarily offer returns up to 30 days
from delivery. For this voluntary return, the item must be in resaleable
condition with its original packaging, and you are responsible for the
cost of return shipping. This does not affect your 14-day statutory
right of withdrawal above.

We recommend using a trackable shipping service, as we cannot confirm
receipt of untracked returns.

3. LEGAL GUARANTEE OF CONFORMITY

EU consumers benefit from a legal guarantee of conformity of 2 years
from delivery. If your product is faulty, not as described, or does not
work as it should, you are entitled to repair, replacement, price
reduction, or refund. This is free of charge and separate from any
commercial guarantee.

If your item arrives damaged or defective, we cover the full cost of
return shipping and will provide a prepaid return label. Contact us with
your order number and photos of the damage so we can resolve it quickly.

4. EXCHANGES AND STORE CREDIT

We offer exchanges subject to stock availability, and store credit as an
optional alternative if you prefer it. Store credit does not expire.
Store credit is always your choice — never a substitute for a refund you
are entitled to.

5. HOW TO START A RETURN

Trioce LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: contact.trioce@gmail.com
Phone: +1 (917) 914-8115
Response time: within 24 hours

6. MODEL WITHDRAWAL FORM

To: Trioce LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: contact.trioce@gmail.com

I hereby give notice that I withdraw from my contract of sale of the
following goods:

Ordered on / received on: ______________________
Name of consumer: ______________________
Address of consumer: ______________________
Order number: ______________________
Signature (paper only): ______________________
Date: ______________________